Frequently Asked Questions - Stay Park Travel
Stay Park Travel, and Fly Packages
What is included in a Stay Park Travel package?
Each package includes one night’s hotel stay plus free parking (up to 14 days, depending on the property). Guests may choose to stay the night before departure, the night after return, or both. Please review each hotel’s detail page for the exact number of included parking days.
Where will my car be parked, and is it safe?
Vehicles are parked on-site at the hotel in secure, monitored areas. Some partner hotels also offer garage parking within walking distance of the property.
How far in advance can I book a room?
You can book stays up to 100 days in advance of your check-in date.
What if I need parking beyond what’s included?
Additional parking days can be added for a small daily fee. This option is available during the booking process.
Can I park two cars with one room reservation?
Yes. Hotels typically charge a daily fee for the second vehicle.
Reservations & Payments
How do I make a reservation?
You can book directly on our website (Stay Park Travel) or by calling our customer service team at +1-855-301-3111 .
How long does it take for my reservation to be confirmed?
Most reservations are confirmed immediately. In some cases, hotels require up to 24 hours to confirm parking availability, though this usually occurs within a few hours.
What forms of payment do you accept?
We accept all major credit cards. A reservation deposit is charged at booking and applied to the total trip cost. The remaining balance is due at hotel check-in.
Is my booking secure through the website?
Yes. All reservations are processed through a secure, encrypted platform to ensure your information remains protected.
What is the difference between a booking ID and a confirmation number?
- Booking ID: Internal reference number for Stay Park Travel
- Confirmation Number: Issued by the hotel to confirm your reservation.
Changes, Cancellations & Policies
What is your cancellation policy?
Each package includes one night’s hotel stay plus free parking (up to 14 days, depending on the property). Guests may choose to stay the night before departure, the night after return, or both. Please review each hotel’s detail page for the exact number of included parking days.
- During office hours: Call +1-855-301-3111 .
- After office hours: Contact the hotel directly and obtain a cancellation number, then notify us within 24 hours for a refund.
No refunds are issued for no-shows or unused services.
Can I change my reservation?
Yes. Please contact customer service by phone or live chat.
What if my preferred hotel is sold out after I book?
Our customer service team will notify you and provide alternative hotel options whenever possible.
Can I make a reservation for parking only?
Yes. Parking-only options are available at many airport and cruise port locations across the U.S. and Canada.
Hotel & Room Information
Are late arrivals accepted?
Yes. Partner hotels guarantee late arrivals for confirmed reservations.
Are rooms non-smoking?
All partner hotels are smoke-free, though designated outdoor smoking areas are available.
Can I request adjoining rooms?
Yes. Please note your request in the “Additional Comments” section during booking. Adjoining rooms are subject to hotel availability.
Airport & Shuttle Services
How do I get to the airport or cruise port?
Most hotels offer complimentary shuttle service to the airport.
- Some properties may charge for cruise port transfers.
- In rare cases, guests may need to arrange a taxi.
- For return transfers, call the hotel upon arrival for pick-up.
How do I arrange shuttle service?
At hotel check-in, confirm shuttle times with the front desk. Some properties require advance notice of your desired shuttle schedule.
Discounts & Pricing
Why are your rates lower than standard hotel bookings?
We negotiate directly with hotel partners to secure the best possible rates for our customers.
Do you offer discounts?
Yes. Discounts are available for:
- Seniors
- Military personnel
- Government employees
We also publish monthly coupon codes for Park Sleep Fly packages. Please visit our coupon page for current offers.
Customer Service & Support
What are your customer support hours?
- Monday–Friday: 8:00 AM – 11:00 PM EST
- Saturday: 9:00 AM – 11:00 PM EST
- Sunday: 11:00 AM – 9:00 PM EST
- Holidays: 9:00 AM – 5:00 PM EST
You can reach us at +1-855-301-3111 or via live chat through our Customer Support Portal.
I never received my confirmation email. What should I do?
Please contact our customer service team, and we will resend your confirmation promptly.